Success Story Revenue Assurance Audit Revenue Assurance Operator size: Small Technology: UMTS, GSM Scope: Domestic & Roaming RA Initial error rate: 15% Potential Impact over 12 months: $300k error reduction KEY FACTSSuccess Story Revenue Assurance Audit The small operator was receiving a high number of billing complaints from its custo- mers. The short-staffed and very stretched Revenue Assurance Team would investigate the complaints and manually rectify the issue at a subscriber level. There was insufficient resources available to take a more proactive view of investigating the risk points in the billing process where errors might occur. The billing platform itself was old and no longer fit for purpose with many patches and work arounds which inevitably led to errors when changes w

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