Version Number 2 Managing change in complex system In mid-2004, Hanson Australia conducted a review of its SAP change management processes. This followed an announcement from internal auditors that they would examine closely how the IT department managed SAP changes. At the time, procedures were largely email-based, prone to error and resulted in masses of paperwork to establish an audit trail for SAP changes. While Hanson’s strong presence in the US meant the Australian division was subject to the stringent auditing obligations of the Sarbanes-Oxley Act. To enforce its complex SAP change management requirements effectively, Hanson needed to eliminate unchecked changes, have transparency into its transport migrations and remove error-prone manual processes. Search for t

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