Objectives • Expand and de v el op the client’ s omnichannel r et ail s tr at egy • Support the client’ s eff ort t o mo v e 70 per c ent of its c ontingent spend off shor e • Enabl e the r eall oc ation of int ernal support fr om f ocusing on point-of-sal e sys t em modernization t o ne xt gener ation t echnol ogies Challenges • Under s t and the ar chit ectur e of the client’ s e xis ting sys t em c omposed of y ear s of c

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