Retail chain deploys Spectralink DECT and increases customer satisfaction and revenue

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A leading UK mobile phone operator in the retail industry faced dropped calls, poor coverage, unanswered customer calls, and no reporting from staff smartphones across branches, hitting customer service lows. They deployed Spectralink Enterprise DECT for 650 stores—including 639 IP-DECT 400 base stations, 1967 7212 handsets, Cloud Cisco integration, and AMIE management. Spectralink software proved superior coverage and performance in PoC, seamless Cisco Hosted integration, reliable voice quality, and detailed analytics, boosting customer satisfaction and revenue.

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Retail chain deploys Spectralink DECT and increases customer satisfaction and revenue

Retail chain deploys Spectralink DECT and increases customer satisfaction and revenue

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