engagement profile © 2015 Marchment Hill Consulting All Rights Reserved Page 1 Restructuring Alliance Service Delivery Models to improve customer satisfaction the challenge In a major step towards establishing a service delivery presence in the energy industry, our client entered into an alliance-style contract to provide long-term maintenance services to a major electricity and gas distributor worth over $100 million per annum. With the contract came an existing maintenance workforce with several underlying issues. Our client was given two years to overcome these challenges. However, after 18 months the asset manager began decreasing the CAPEX allocated for work under the contract and did not intend to renew the maintenance contract. what Marchment Hill did M

Join for free to read