Case study Residential and Care Home Group (71 sites) Overview This is a fast-growing residential care, nursing care, dementia care, palliative care, respite and resident-for-a-day Group. The new Head of Property Services (former Hotel Property Services Head) wanted to change the bundled FM arrangements and have direct access to a new outsourced hygiene specialist. We were brought in having handled hygiene for the Hotel Group to provid

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