Case Study How do you streamline the nation’s largest hunter and boater education and certification program? Texas Department of Parks & Wildlife Department trains, licenses and certifies some 90,000 hunters and boat operators a year. To earn a hunting license or boat operator certificate, a learner passes both live courses and online courses. The live courses are taught by some 3,200 volunteer instructors across Texas who teach, give tests and collect fees for the State. The online courses are delivered by separate third-party vendors who also collect fees for the State. When learners meet requirements, Texas Parks issues them hunter licenses and boat operator certificates. The challenge. Texas Parks was operating with an outdated system, a 30-year-old database architecture, and

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