Renfe Operadora: Improving Passenger Service with New Mobile Ticketing Solution

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Summary Renfe Operadora, the state-owned company operating Spain’s railway system, wanted to establish a mobile channel for ticket sales and customer services as part of its strategic plan. Accenture helped Renfe create and execute a new mobile platform, in a staged rollout, to improve customer interaction and service. In its initial release, passengers can choose mobile ticketing as an option for any ticket type, book and cancel trips o

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Renfe Operadora: Improving Passenger Service with New Mobile Ticketing Solution

Renfe Operadora: Improving Passenger Service with New Mobile Ticketing Solution

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