case study Global IT Security Services Organization IT security Remote Hands Overview • Post-divestiture environment – broke from parent in 2017 • Mandate to move to an outsourced cloud supported model by 2020 and reduce number of global vendors • 25 global data centers in AMER, APAC and EMEA • Full and part-time data center resources required in Netherlands, UK, California, Oregon, Nevada and Texas • Flexible dispatch services required in all global data centers Challenges • Support ticket logging – break/fix maintenance vs. professional services segregation • Global customer coordination and cooperation • Global data center support approach and strategy • Global invoicing • Short time frames and urgency in filling resource requirements in added locations curvature.com Solution Provide

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