Remodeling an Old Fashioned Return Counter
Remodeling an Old Fashioned Return Counter
2 PagesRemodeling an Old Fashioned Return Counter CASE STUDY This regional home improvement chain focuses on providing the best customer service, most complete selection, and the highest in-stock level at the right price through friendly, motivated, and knowledgeable people. Situation This regional retailer realized its return policies and procedures made it a target for organized retail crime rings and return abusers. It also struggled to a
