CASE STUDY Regulatory Technology Services Aligning technology and business process for optimal resultsRegulatory Technology Services Aligning technology and business process for optimal results Software companies are incentivized to implement their solutions as quickly as possible, often leaving their clients in a situation where the technology doesn’t support the business process, users are frustrated, and return on investment is questionable. Situation • The technology doesn’t support the business process so workarounds and inefficiencies are introduced. • Users find themselves having to complete time consuming, repetitive activities within or across systems. • Users refuse to use a system that doesn’t support their needs and either revert back to old technology, or forego it

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