The Register of Electrical Contractors of Ireland (RECI) is the regulator-designated safety supervisory body for electrical contractors, operating the Safe Electric regulatory scheme. It registers, audits, inspects and manages certification services for 4,200 contractors, providing safety assurances for Ireland’s 1.9m residential electricity consumers. www.safeelectric.ie Success Story: Register of Electrical Contractors of Ireland (RECI) Challenge RECI wanted to replace its phone system with a more integrated communications platform to better connect its office-based, home- based and field teams – and to provide a more efficient service to members. Its existing phone system was unable to integrate mobile and desk phone messages, which necessitated the use of additional emails an

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