We’ve reduced unnecessary ED utilization among behavioral health patients by 44% by transitioning patients to the right setting for care. Real-time alerts through the EHR give us the basis for better coordinated care, even during a pandemic. Brian Patel, Senior Vice President for Medical Affairs, Medical Director & Chief Quality Officer, Sturdy Memorial Hospital. At Sturdy Memorial Hospital in Attleboro, Massachusetts, real-time alerts pushed into EHR data feeds connect behavioral health patients with specialized support at the point of care while decreasing demands on ED resources and staff. The Challenge The emergency department (ED) has long been the point of least resistance for behavioral health services.

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