CHALLENGE A groundbreaking Research Institute in the Southeast provides scientific expertise and advanced instrumentation for health and human services, nutrition, and agriculture. Their focus is genomics, analytical sciences, cellular sciences, and bioinformatics. As a core laboratory, this institute managed a variety of high-tech equipment including analyzers, mass spectrometers, thermal cyclers, lasers, DNA sequencers, microscopes, and more. The administrative burden of managing multiple renewal dates, issuing purchase orders (POs) for equipment repairs, and making an abundance of calls to the Original Equipment Manufacturers (OEM) to keep equipment up-and-running was dominating their staffs’ time. Additionally, the institute was seeing too much equipment downtime, which was

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