Case Study

Reduced Cycle Time to Under 5 Minutes

Reduced Cycle Time to Under 5 Minutes

© Zensar Technologies Company: A leading South African asset financial bank Business Benefits • Consolidated reports generated for the agents to directly start tracing customers • Cycle time reduced from 20-25 mins to under 5 mins • Saved over 5000 person hours per month Top Benefits Achieved Reduced cycle time to under 5 minutes for a leading bank in South Africa The client is a leading South African asset financial bank and is one of the largest credit instalment institutions in the region. Zensar presented its RPA proficient POC to the client by picking up one of its most complicated processes of updating Customer Records. How did Zensar bring about the visible transformation? The major business challe

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