Case study Simyo Reduce service costs with an online forum 2013 About Simyo Advantages of using Simyo Clear overview of costs and usage Reliable KPN network Free adjustment of call bundles Manage your own account online Simyo offers 100% self-care, online-only services. Using Simyo's online tools, customers can register and manage their accounts on their own. Customers profit from a clear overview of their usage and the ability to adjust, start or terminate their bundles. This means that customers are in full control of their packages and costs remain low. The principle of online self-service was still incomplete without a forum. As a complement to the services offered through FAQs, Twitter and email, the forum gives customers a channel through which they can easily access t

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