c a se s t ud y Red Light In the Control Centre Saves Hours of Chaos client statistics Supports over 150 companies and 9000 end users Manages two data centres Network Management Challenge First Focus is a national IT support and managed services provider, so it is critically important that their customers experience minimal downtime. Supporting the networks of 150 companies with more than 9000 end users can generate substantial headaches for network operations centre staff, and First Focus needed a solution that detects problems as soon as they arise, and even before many occur. Solution First Focus evaluated a number of network management solutions to meet their needs, including the free Nagios tool, SolarWinds Network Performance Monitor (NPM), and The Dude. “Neither Na

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