Case Study / Cascades www.cascades.com/en avaya.com Recycling Pioneer Scraps Aging Voice Systems for Anytime, Anywhere Communication Quebec-based paper products company Cascades was green decades before it was cool to be so. In the late 1950s, three brothers recognized an opportunity to reuse and recycle materials. Today, Cascades produces everything from consumer paper products to cardboard boxes to specialized packaging for the food industry, and employs 11,000 people across 100 North American locations. In recent years, Cascades embarked on an initiative to update its operations. Every business unit would move to more efficient processes and technologies, and from independent units to a more unified company. “We had to adapt to the market and our clients’ needs,” said Dan

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