Realizing direct cost savings and churn reduction impact on CX success
Realizing direct cost savings and churn reduction impact on CX success
2 PagesMARITZ CX.COM CASE STUDY TELUS Realizing direct cost savings and churn reduction impact on CX success. OVERVIEW: “AT TELUS, WE’RE ALL EARS.” Leading the healthcare IT industry, TELUS is Canada’s fastest growing telecommunications company with more than 13.1 million customer connections. Whether it be personal, business, health, or security oriented, TELUS offers a full scale of innovative telecommunication products and services. Connecting people and companies via the most advanced technologies, TELUS recognizes the value of diversity for their business, team, and community. They have always provided service by keeping their customers as their focus. Combined with the desire to continuously elevate their customer experience efforts, TELUS has spent the last 15 years pursuing t
