Business challenge • Sales, marketing and legal business groups were demanding 20 to 30 data requests per month from centralized IT resources • Developing requirements, getting approvals for access and allocating expensive highly technical resources would take 3 to 6 weeks for each request • When data was returned, any changes for missing or expanded requirements would start the cycle over, further delaying the deliverables to the business • The requests were not trackable and caused delay problems for other projects in the queue for infrastructure work in Informatica Solution • The bank implemented an automated process for logging requests and used an agile process for provisioning results • Extracts were stored in libraries of reusable components so subsequent requests did non

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