1 Keltbray Case Study I.T. Security Specialists customer case study Background Rampdale is an insurance broker leader in bike, motorbike and scooter insurance for more than 25 years. In order to better meet its customers’ expectations and needs, the company started extending its portfolio by offering household and car insurance. When it comes to customer service and attitude, Rampdale has a continuity of service with more than 80% of its employees having been with the company in excess of six years, and loyal employees bring loyal customers. Making clients happy is not just about attitude, it is also about a commitment to innovation and reaction to changing customer expectation and demand – this is why Rampdale always likes to “go the extra mile” for its customers. Like th

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