www.DataServ.com C027-0221 CASE STUDY Rack Room Shoes Company Overview Rack Room Shoes is an American footwear retailer headquartered in Charlotte, North Carolina. For over 100 years, their mission is to be a family footwear retailer of choice by consistently providing quality products, great styles, great prices, and a sincere respect and appreciation for the customer. Rack Room Shoes has roughly 4,000 associates working in 420 stores in 33 states, selling top shoe brands like Nike, Adidas, Crocs, and Birkenstock. Business Challenge • Too much paper: In 2018, Rack Room Shoes processed approximately 560,000 invoices. Before partnering with DataServ, they had 90% of invoices coming in via EDI. The problem was, the last 10% took half of their full-time employe

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