CUSTOMER SUCCESS STORY Rabobank Improving the customer experience with better apps and faster testing founded on CA Agile Requirements Designer CLIENT PROFILE Industry: Banking Company: Rabobank (Coöperatieve Rabobank U.A.) Members: 1.9 million Apps that meet customer demands The fi nancial services industry is under constant pressure from customers to deliver faster and better services. Rabobank aims to deliver a ‘nine-plus’ experience to all its customers, every time. To meet this goal, the bank has introduced a range of apps that simplify customer engagement and accelerate the response to requests and queries. Marcel Mersie, Project and Test Manager at Rabobank, explains, “We need to get new apps to customers quickly, but without compromising on quality. To decrease the devel

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