Quantum Services Group (QSG), serving over 350 clients across the U.S., faced challenges with their complex and unreliable RMM tool, ConnectWise Automate. Issues like broken device syncs, unreliable patching, and high administrative overhead hindered their IT capabilities and customer service. Seeking a better solution, QSG integrated NinjaOne with HaloPSA, streamlining IT management and automating workflows. This integration eliminated the need for dedicated RMM staff, improved patching reliability, and enhanced overall efficiency, enabling QSG to deliver faster, more effective support to their growing client base.

Join for free to read