THE BUSINESS Business operations at Rooms To Go depends on multiple devices connecting smoothly to the network. With over 3,000 Wi-Fi access points and 10,000 clients distributed across 165 store locations, it’s a demanding environment for the network operations team. The customer experience relies heavily on the use of mobile tablets to show products, options, and room layouts to customers on the showroom floor. For example, the mobile application offers an interactive experience if a customer wants to see a certain couch or lamp in a specific color or combination. Sales agents rely on the tablets for both enhancing customer engagement and providing a frictionless purchasing process. Device and network performance have a direct impact on customer satisfaction, agent product

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