Q-Pulse ® CASE STUDY As a heavily regulated organisation coming under scrutiny from several bodies including the Care Quality Commission (CQC), Human Tissue Authority (HTA), the World Marrow Donor Association (WMDA) and Netcord-FACT, Anthony Nolan is the focus of several inspection audits each year. Following their Netcord-FACT audit, the regulatory body raised some findings against Anthony Nolan’s Quality Management System (QMS). Although the charity’s overall QMS processes were fine, one finding raised was against their use of two separate systems for quality processes, with the second being a simple file sharing solution offering no formal way of document acknowledgement. Salmah Mahmood, Head of Quality at Anthony Nolan, said: “In 2008, we opened our Cord Blood Bank and sta

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