A Customer Success Story Putting the "free" in freedom of informationA Customer Success Story How the City of Baltimore uses Logikcull to speed open records response tenfold Summary The City of Baltimore is home to a legal team of more than 100 personnel that services 15 city departments, agencies, boards and commissions. Among the city’s biggest challenges, and one where it had been most impaired by legacy technology, is to promptly respond to the deluge of open records requests filed under Maryland’s Public Information Act (PIA). By replacing a piecemeal workflow and on-premise tools with Logikcull, the city’s legal team can now respond in hours to requests that used to take weeks, resulting in more transparency to taxpayers and fewer missed deadlines. The Challenge The cit

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