A university campus can often be a chaotic, disjointed environment for IT support professionals. At San Jose State University, part of the California State University system, the IT staff have implemented a new identity and access management platform that not only helps bring some order to their environment, but also supports a more fundamental goal – promoting student success. Implementing a system that allows students to access all of their applications and student information systems through a single access point, using a single password, might seem like a logical investment. But the SJSU IT support staff have seen a cascading effect of operational improvements, starting with a major reduction in help desk calls, which frees up personnel to take on more complex assignmen

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