Solution Client T o summarise... ScotRail is Scotland’s national train operating company, running 346 stations in the region. The ScotRail franchise has been owned and operated by Abellio since April 2015. In July, new legislation came into effect for train operator companies and the ways in which customers can be compensated for delays – The National Conditions of Carriage. This legislation was updated to include additional methods for reimbursement — introducing refunds via debit and credit card, cheque, bank transfer , or cash. As a result, ScotRail required a reliable and transparent overview of the compensation process. Consult and create Abellio approached Technology Services Group (TSG) to assist, having worked with the company before on previous projects. TSG is a le

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