Challenge: Updating for greater flexibility and overall performance With hundreds of federal buildings nationwide and some 500 inbound phone numbers, the Public Buildings Service found that its aging fax system was increasingly incapable of providing the desired level of performance. Specific problems included the inability to send faxes to mail-in databases or to specific groups, to use fax cards with newly purchased systems, and to have the hardware serviced. The Public Buildings Service sought a versatile and reliable system that did not have these limitations and that also offered improved reporting capabilities and greater ease of use overall. Other specific criteria included not having to change the system’s mail design, being able to add users without loading a special

Join for free to read