CHALLENGE Tedious claims management tasks taking time from patients Joan Fox has been in practice as a clinical social worker and psycho therapist for 20 years. With about 25 patients per week, Fox juggles many tasks in her one- provider practice, from scheduling and office administration to claims management. She currently processes about 15 claims per week. Single-provider practices often run into similar issues. The provider is not only a healthcare practitioner, but also head of the billing department and claims management, as well. While healthcare professionals often wear multiple hats, this can have disastrous results for time and efficiency.

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