PRUPIM When PRUPIM wanted to upgrade the end-user software across its organisation to Office 2010, it chose QA to provide a dynamic training solution. The Challenge PRUPIM wanted to upgrade its standard software from Office XP to Office 2010, and had identified three tiers at which training was required: Heavy users including office managers and administrators, who required a broad understanding of the new system, as they are often the first point of contact for other users in need of support Regular users across all departments who required a more basic understanding of the new features, specific to their roles, and could spare limited time away from their roles (this category represents the majority of users at PRUPIM) Board members with busy schedules and a less detailed requireme

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