Case Study: Client Profile: SOCAP International is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. Headquartered in Alexandria, Virginia with a small staff, SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries. The Challenge: Halt, Buzas & Powell began its relationship with SOCAP International in 2007 providing outsourced accounting services. In 2016 Brian Costanzo took over as Executive Director and needed to be brought up to speed on the outsourced accounting portion of SOCAP International’s organization. Being a first-time CEO, Costanzo was unsure of what to expect with the financial portion of his new position. However,

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