Before: Challenges and Opportunities • Difficulty supporting and maintaining a complex and highly customized technology environment • Roadblocks to reducing and harmonizing the average call handling time • A business goal to improve customer experiences, with technology challenges limiting improvements for Welsh Water’s Operational Call Centre Why SAP • Leading CRM software, with the SAP ® Service Cloud solution aligned to Welsh Water’s cloud-first and fit-to-standard strategies • A business outcome–oriented mind-set driven by the customer success manager and experts from the SAP Preferred Success plan • Success checks that verify the efficacy of the new solutions across a variety of environments After: Value-Driven Results • Optimized three business environments for retail, wholesale

Join for free to read