HEALTHX CLOUD-BASED SOLUTIONS THAT DRIVE MEMBER ENGAGEMENT AND PROVIDER COLLABORATION CHALLENGE In 2013, BeneSys, a third-party administrator servicing Taft- Hartley Trust Funds to over 40 clients, began looking for an online solution that would help them lower the volume of provider calls. BeneSys was planning to add new accounts which meant adding call center representatives. Hiring additional representa- tives would inc

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