©2015 Performance Resource Partners, LLC mheroux@prpconsultants.com December 2015 Case Study – Providence College Problem The Executive Director of Physical Plant, sought independent analysis of the organization, policies and practices of the Physical Plant Department. His concern was the group was not operating as efficiently and effectively as possible, and that interfaces with other operating departments of the College could be improved upon. The study was commissioned with the intent that it objectively assesses those factors, with commentary and recommendations for any improvements deemed appropriate by the Performance Resource Partners project team. Solution Performance Resource Partners recommended a series of actions, designed to address gaps discov

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