The Importance of Visibility The customer is a global leader in executive search and provides executive leadership consulting. It currently operates more than 50 offices across roughly 25 countries. Before speaking with Ziften, the customer had all the standard problems of a small and overburdened IT department. Although they were using a number of security products — including firewalls, antivirus software, and security information and event management (SIEM) solutions — the customer still lacked visibility into their end-user machines from both a security and operational perspective. The customer’s IT team therefore wanted a way to get more information and insights about what was happening on these machines. In addition, the customer was concerned about the possibility of insider

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