Case Study

Protecting Call Center Data from the Endpoint to the AWS Cloud

Protecting Call Center Data from the Endpoint to the AWS Cloud

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Fortra helped a global workforce management leader protect sensitive customer data by providing advanced digital protection solutions. Their platform enabled secure collection, analysis, and leveraging of vast data points to deliver personalized customer experiences. Fortra’s technology safeguarded critical “customer moments” from loss or theft, enhancing data security and fostering trust. This support allowed the organization to balance data-driven personalization at scale with strong protection measures, ensuring customer loyalty while mitigating risks associated with sensitive information.

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