Product and platform-driven transformation for a financial services major

5 Pages

A global bank with 38M+ customers partnered with HCLTech to drive a product and platform-led digital transformation. Aiming to lead in software-driven finance, the bank sought to align IT and business via a product-oriented, BizDevOps model focused on customer journeys. HCLTech supported this shift to enhance customer experience, drive innovation, and scale digital adoption. Key challenges addressed included high operational costs, inconsistent cross-channel experiences, and the need for rapid innovation while maintaining compliance across a complex tech landscape.

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Product and platform-driven transformation for a financial services major

Product and platform-driven transformation for a financial services major

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