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0 CASE STUDY: BERNICIA GROUP Managing 20,000 properties in the Newcastle area North East based Housing Association, Bernicia Group, manages 8,000 owned rental homes and 12,000 leasehold properties in and around Newcastle. Gary Hind, Head of IT at Bernicia said; “Outstanding customer service and quality are cornerstones of our organisation, so it’s imperative that we can monitor our performance accurately and focus on critical areas that need imme

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