Preparing for transformative change and improving performance
Preparing for transformative change and improving performance
1 Pagescopyright Senn Delaney 2015 Los Angeles: t (562) 426 5400 London: t +44 (0)20 7647 6060 Web site: www.senndelaney.com | video channel: http://sdtv.senndelaney.com Senn Delaney case study Miami Children’s Hospital “We have seen significant improvement in our medical staff satisfaction, from the fifth percentile, one of the lowest in the country, to 94%. A staggering change. We have seen very significant improvement in patient satisfaction an
