Case Study

Premium Service For Premium Products: Rolls Royce Power Systems AG Now Has Greater Customer Proximity While Achieving With Higher Efficiency Simultane

Premium Service For Premium Products: Rolls Royce Power Systems AG Now Has Greater Customer Proximity While Achieving With Higher Efficiency Simultane

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Case Study Premium service for premium products Rolls-Royce Power Systems AG now has greater customer proximity while achieving with higher efficiency simultaneously. MTU (Motor- and Turbine-Union) has analyzed different customer satisfaction surveys and found out that availability and fast response time play a key role for guaranteeing customer satisfaction. Rolls Royce Power System AG built a customer Assistance Center in order to provide a wor

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