Case Study: How Mitratech is Implementing TAP Workflow Automation 1 WWAA As a technology company that uses a wide number of software vendors to improve our processes and run as efficiently as possible, handling new application requests and vendor contracts is a huge priority for Mitratech. The issue? With employees seeking access to new software, and considering the number of trials and freeware available, controlling the trial and adoption process was a priority. The initial, pre-TAP process put in place to better manage trial and adoption of new applications looked something like this: 1. Someone filled out a form and submitted a request for new software to IT via email. 2. IT reviewed the form and passed it around to different approvers, again via email. 3. Legal and H

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