Starting from zero isn’t a gratifying position to be in when you’re trying to correct the facilities management shortcomings of a major corporation. And yet, that is exactly where PT Pro – the shared services arm of Portugal Telecom – found itself. PT Pro has a large responsibility serving the needs of 16,000 employees, and managing over 700,000 square meters (7,534,737 square feet) of space properties in Portugal, the Azores and Madeira isl

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