The client is a Fortune 400 retailer with a global family of specialty brands, selling hardware, software, and accessories, as well as downloadable content. Initially, their IT support for stores was done in-house, but IT was not a core competency. In order to scale, they needed to deliver services to their stores more consistently. SUCCESS STORY CHALLENGE: In 2018, the retailer was working with another vendor that was unable to complete deployments as agreed. CompuCom was hired to refresh POS equipment in approximately 2,500 stores. OUTCOME: CompuCom reset expectations by setting the bar high during the first few weeks of the project, with high-precision delivery. The retailer has been “extremely delighted” with CompuCom performance. Selecting CompuCom for all s

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