Case Study

Point Defiance Zoo & Aquarium Improves Web Store Customer Service And Reduces Costs With eGalaxy Web Store

Point Defiance Zoo & Aquarium Improves Web Store Customer Service And Reduces Costs With eGalaxy Web Store

Point Defiance Zoo & Aquarium Improves Web Store Customer Service and Reduces Costs with eGalaxy Web Store Key Challenges • A redirect to a third party host created a high error rate on delivery of PrintAtHome tickets • Had no hands-on control of Web store content • Updates to Web store information could take up to a week to complete and incurred additional fees • Third party credit card processor required paying additional fee

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