Case Study PlusTrac Cardiac arrest kills more than 300,000 people each year. However, if a heart attack victim receives treatment through a device called an Automated External Defibrillator (AED) within one minute, the survival rate is 90 percent. En-Pro Management Inc. is a global leader of software for AEDs. These devices work by attaching electrodes to a victim’s chest to deliver a potent electrical shock, restoring the heart to a normal rhythm. AEDs are frequently dramatized by TV paramedics (“CLEAR!” ~Shock~), and are now common in large offices, recreational facilities, and other large organizations, where they are used by trained personnel. Imagine what would happen if an AED malfunctioned at the critical moment? Like any machine, AEDs can fail for any number of reasons,

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