CA S E S T U D Y PLACE IN THE SUN FOR INTELLICOM ’S BUSINESS TELEPHONY AT NEWBRIDGE TRAVEL INDUSTRY : TRAVEL Pic l-r: Catherine Myler, Director, Newbridge Travel, Robbie Fitzpatrick, Business Development Manager, Intellicom and Mary Lee, Director, Newbridge Travel01 b u s i n e s s c h a l l e n g e With a thriving travel business, right in the heart of Newbridge, Co Kildare, Newbridge Travel realised it had outgrown its existing key system with an increase in dropped calls and unpredictable system outages at busy periods. Based on legacy technology, the existing telephony system was limited in its functionality and in particular was unable to offer PCI-compliant call recording, so critical for organisations taking payments over the phone. With a busy January period looming, directo

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