Piedmont Physician’s Group consolidates answering services for reduced costs and improved physician satisfaction
Piedmont Physician’s Group consolidates answering services for reduced costs and improved physician satisfaction
2 PagesFounded in 1905, Piedmont is a private, not-for-profit organization that serves nearly 2 million patients across Georgia. Today, Piedmont is a leading health system in cancer care, treatment of heart disease and organ transplan- tation with 11 hospitals, 24 urgent care centers, 28 Piedmont Quick- Care locations and 179 physician practice locations. BACKGROUND As Piedmont expanded through the acquisition of hospitals and physician practices, it started acquiring a large portfolio of third-party vendor contracts as well. Across more than 170 physician practices, Piedmont utilized 13 different after-hours answering services vendors, each with different fee structures. PROBLEM Before implementing PerfectServe, some physicians were happy with their answering services, but many more
