Case Study 1 Company Name: PhoneWorld Location: Tunis Company Overview: PhoneWorld is a subsidiary of Filiassur group that is specialized in the design and distribution of insurance products for individuals. • 210 seats • More than 400 collaborators Challenge • Increase of agents’ productivity • Customized reports • Customized scripts • Fully customizable Supervision Competitor Short list • CosmoCom • Altitude Solution

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